How We Work

Step 1: CLICK

Got a problem? Click the "Get Help Now" button on the DirectPointe HelpDesk to alert DirectPointe.

Step 2: WATCH

Grant access, and DirectPointe will control your computer remotely to fix the problem. During the session, your DirectPointe Tech only sees what you see, nothing more.

Step 3: ENJOY

Your problem is solved and now you can continue using your computer without missing a beat.

DirectPointe helps you get what you want from your technology. We'll troubleshoot and fix problems right through the internet in the security of your own home or business using state of the art technology and processes.

Just click and we're there to help. DirectPointe's ScreenShare Technology operates inside bank-level security to ensure that your information is kept safe.