Total PC - Terms and Conditions

• This is a twelve (12) month non-refundable subscription plan.
• There will be a one time set-up fee of $49.95. Thereafter, customers will be billed monthly on the anniversary day of initial purchase.
• Each plan is valid per one computer only
• What is supported by the Total PC unlimited support package -
  • Any Windows XP,2000,ME, or Vista PC (desktop or laptop) - diagnose and fix problems
  • MP3 Player--set up and train on product. Not responsible for malfunctions resulting in hardware or software provided by manufacturer
  • Digital Camera - set up and train on product. Not responsible for malfunctions resulting in hardware or software provided by manufacturer
  • Virus/Spyware -must use DirectPointe approved software to be supported
  • Backup and File Restore - set up and support for automatic online backup and restoration of data files: photos, documents, music and emails
  • Microsoft Office - installation and operation, does not include training
• What is not supported by the Total PC unlimited support package -
  • Hardware - training or any hardware related issues
  • Printer - errors messages, update drivers, printer sharing
  • PDAs
  • VOIP phones
  • Scanner - errors messages, update drivers, training
  • Router/Network Devices - set up or support for small networks, security and file sharing
  • Any third party software that is not supplied by DirectPointe such as Quickbooks, Peachtree, CAD programs, etc.
• Subscriptions will automatically renew after the first year on a month to month basis. However, after the first year, customer may cancel with a 30 day written notice.
• Customers are bound by the Terms of Service.